1. Sign in to your account and navigate to 'Addresses.'
2. Click the address you wish to modify. You can also designate a default address for faster checkout.
3. Save your changes by clicking 'Save Changes.

To stop receiving promotional emails from McCalls, open any promotional email you've received from us and click on the unsubscribe link situated at the bottom right of the email. You'll then have the choice to manage your newsletter and promotions preferences or opt out of all email content. Please be aware that unsubscribing does not apply to order notification emails, as these are automatically generated for transactional purposes when you place an order with us and are not promotional in nature.

Access your account and navigate to 'Manage Account.'
Click on 'Change' next to your name and email address in the 'Your Details' section.
Make the necessary updates and click 'Save.

If you're experiencing difficulties logging into your McCalls account or have forgotten your password, you can easily reset it or contact us for assistance. Click the button below to reset your account password, and we'll send a link to your registered email address for you to create a new password.

We are delighted to have a conversation with you. You can choose to meet us face-to-face in store, or talk to us on the phone or video chat. To contact us, please click here.

We accept Visa, Mastercard, American Express credit and debit cards, PayPal, Apple Pay, Afterpay, Zip and McCalls Gift Cards.

Yes, we accept Afterpay for orders up to $2000. Just choose Afterpay at checkout and you’ll be redirected to log into or create an Afterpay account, with instant approval decision, to complete your purchase.

We are delighted to have a conversation with you. You can choose to meet us face-to-face in store, or talk to us on the phone or video chat. To contact us, please click here.

Click the "My Account" link at the top right hand side or at the footer of our site to check your orders status.

We work efficiently to swiftly pack and dispatch orders. If your order hasn't been packed yet, we can likely cancel it.

Please be aware that certain orders may not be alterable or cancellable once they've been accepted by McCalls.

If you wish to cancel a delivery order that hasn't been shipped, please reach out to us. Click and collect orders can be cancelled before collection.

Track your order status by clicking on the 'My Account' link located at the top right-hand side or in the footer of our site. Ensure that all items in your order have been shipped. If your packages display a 'Shipped' status, and it has been 7 working days since the shipped date, please reach out to customer service for further assistance.

For support, kindly get in touch with our customer service.

Alternatively, consult your product documentation to access the list of included accessories/parts provided by the manufacturer. If any of the specified accessories are absent, please reach out to our customer service for assistance.

Items on backorder are currently unavailable from our suppliers, and we cannot predict the exact restocking date. Once these items become available, we will promptly ship them to you.

At this time we only Deliver to Australia and New Zealand.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

• If the return is due to a defective product McCalls will gladly exchange it for a new unit at no cost to our customers as per our DOA policy. All returns for non-defective products may result in a (25%) restocking fee. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the return. All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by McCalls on authorisation. This number must be clearly written on the return label when sending back the goods.
• Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by McCalls personnel).
• In cases when we authorise a return we recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. McCalls will not be responsible for parcels lost or damaged in transit if you choose not to insure.
• Cancellation of orders must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers, held or shipped by our warehouse may result in the customer paying (25%) restocking charges. This fee covers any delivery, redirection, financial and handling cost that we incur as a result of the cancellation.
• McCalls reserves the right to refund any purchase when the delivery postcode does not fall under our 19.95 non metro promotion. Not all NT and WA country areas fall under our 19.95 promotion as well as some other remote areas in Australia . If you are unsure please call for a delivery quotation prior to purchase. Most capital cities in Australia fall under our free delivery promotion.

• If your product fails within the manufacturer's DOA period (usually 7 days) McCalls will offer an immediate replacement with a new unit following the return of the failed unit.
• All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided by McCalls on authorisation. This number must be clearly written on the return label when sending back the goods.
• McCalls will organise and pay for the faulty product to be picked up by a courier service up during normal business hours. It is the customerÂ’s responsibility to ensure that they are available during these times.
• If returning under DOA, and the product is not directly replaceable, McCalls will replace the item with a similar product or offer a refund at our discretion.
• Once an item has been returned, and confirmed as faulty, a replacement will be shipped to you at no extra charge.

• If your product fails within the warranty period but after the DOA period (usually 7 days), Please contact McCalls on (02) 4962 1490 for instructions.
• Depending on the product warranty you may be asked to return your product to McCalls or the closest authorised service centre for repair (or replacement if required).
• For your closest service centre simply call our office on (02) 4962 1490.
• It is the customerÂ’s responsibility to return the item to a local authorised service centre or to McCalls as advised by our customer service representative.
• All warranties are valid within Australia upon display of a McCalls Tax Invoice.

• Premium Extended warranty plans are available for up to 5 years on our website.
• Premium Extended warranty plans begin after the manufacturers warranty has finished.
• Please contact McCalls on (02) 4962 1490 prior to returning any goods.
• For all Premium Extended warranty plans. McCalls will organise and pay for the faulty product to be picked up, repaired and returned by a courier service during normal business hours. It is the customerÂ’s responsibility to ensure that they are available during these times.
• If the returned products are found to be NOT faulty. The customer is responsible for all shipping and assessment charges as incurred by McCalls.

• Please contact McCalls on (02) 4962 1490 prior to returning any goods.
• All goods must be returned with a valid Returned Merchandise Authorization (RMA) Number which will be provided to you by McCalls on contact. This number must be clearly written on the return label when sending back the goods.
• Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by McCalls personnel).
• If goods received are not as ordered, please inform McCalls within 24 hours of receiving the delivery. We ask you not to open any packaging as it can be deemed as acceptance of goods and will not be accepted for returns.
• McCalls does not offer refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods. Please select your goods carefully before placing your order. We offer comprehensive advice and can assist you when making your purchase decision.
• In line with the industry standard, shipping cost or any financial charges are non refundable.
• Cancellation of specially ordered item will result in a restocking fee (25%). This charge is applied by our suppliers and can often be out of our control.
• Cancellation must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers or shipped by our warehouse may result in the customer paying (25%) restocking charges.
• McCalls reserve the title of ownership to any goods shipped as result of our error or where payments have not been made in full.

• McCalls uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
• All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by McCalls or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAYÂ’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by McCalls.

• McCalls is committed to providing exceptional customer service and quality products. After ordering online, you will receive an email confirmation from McCalls containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
• We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
• We will attempt to send in stock goods via a insured courier service or insured postal service within 2 working days; Once your item(s) have been sent by McCalls it may take up to 7 working days for you to receive them depending on the delivery location; however most deliveries to metropolitan areas take only 1-2 days to arrive.
• If you wish to query a delivery please contact us at accounts@mccalls.com.au or to check the status of your order simply click the order status link at the top of your page.

All our prices included 10% GST as per Australian Taxation Laws. A tax invoice is provided with delivery of your products for all purchases.

Click the 'My Account' link located at the top right-hand side or in the footer of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the 'My Account' link located at the top right-hand side or in the footer of our site to print your order sheet.

Alternatvely contact customer service on phone number for a copy of your Tax invoice.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).